Last Updated: July 24, 2026

These Terms of Service (“Terms”) govern your access to and use of https://www.souljay.com/ (the “Site”), including your purchase of products and use of the services, information, features, and customer support made available by Souljay (collectively, the “Services”).

Throughout these Terms, “Souljay,” “we,” “us,” and “our” refer to Souljay. “You” and “your” refer to a visitor, customer, purchaser, account holder, or other person who accesses or uses the Services.

By accessing the Site, submitting an order, or otherwise using the Services, you agree to these Terms and the policies referenced in them. If you do not agree, you should not use the Services.

1. Store Information

Souljay is an independently operated online women’s fashion store based in Lake Stevens, Washington, United States. We primarily serve customers throughout the United States.

Products displayed on the Site are offered by Souljay subject to availability, payment authorization, order verification, and the applicable policies published on the Site.

2. Eligibility to Use the Services

By using the Services, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

If you have not reached the age of majority in your jurisdiction, you may use the Services only with the involvement and permission of a parent or legal guardian who agrees to these Terms.

You may not use the Services if your use is prohibited by applicable law or if you have been lawfully restricted from using the Services because of confirmed fraud, abuse, security concerns, or material violations of these Terms.

3. Customer Accounts

Certain Site features may allow or require you to create a customer account. You are responsible for providing accurate account information and maintaining the confidentiality of your login credentials.

You are responsible for activity conducted through your account unless you promptly notify Souljay that the account or credentials may have been compromised.

Please contact hello@souljay.com if you suspect unauthorized account activity. We may temporarily restrict access when reasonably necessary to investigate a security concern or protect the account.

4. Permitted Use of the Site

Souljay grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for lawful personal shopping and informational purposes.

You may not use the Site or Services in a manner that:

• Violates applicable law or the rights of another person
• Interferes with the operation or security of the Site
• Attempts to gain unauthorized access to an account, system, or data
• Uses automated tools to scrape, copy, extract, or commercially exploit Site content without written permission
• Introduces malware, viruses, harmful code, or disruptive technology
• Misrepresents your identity, payment authority, or transaction information
• Uses the Services for fraud, abuse, resale misconduct, or another unauthorized commercial purpose

5. Store Access and Service Restrictions

Souljay may restrict or refuse access to the Services when reasonably necessary for lawful purposes, including security, fraud prevention, payment verification, inventory limitations, abusive conduct, legal compliance, or enforcement of these Terms.

We will not restrict access for an unlawful discriminatory reason or in a manner that removes consumer rights that cannot be waived under applicable law.

We may modify, suspend, or discontinue a Site feature when reasonably necessary. Such changes do not remove obligations relating to orders already accepted, refunds already approved, or rights that cannot be limited under applicable law.

6. Product Information

We work to present product descriptions, photographs, available sizes, colors, materials, measurements, care information, and other product details as clearly as reasonably possible.

Product details can vary by item. Customers should review the information on the applicable product page before placing an order.

Product measurements may be approximate when identified as such. Fit may vary according to design, cut, material, construction, individual body shape, and personal preference.

Slight color differences may occur because of photography lighting, image processing, screen settings, device displays, material texture, or normal production variations.

If product information is unclear, please contact us before ordering. Nothing in this section limits rights relating to a product that is materially misdescribed, delivered incorrectly, damaged on arrival, or confirmed to have a quality problem.

7. Product Availability

Products and variations may be offered in limited quantities and are subject to availability. Adding an item to a shopping cart does not reserve inventory.

An item may become unavailable after an order is submitted because of inventory changes, processing errors, damaged stock, or other operational circumstances.

If Souljay cannot fulfill an ordered item after payment has been captured, we will notify the customer and issue the applicable refund to the original payment method.

8. Prices, Currency, and Taxes

Prices displayed through Souljay’s United States checkout are stated and processed in United States Dollars (USD).

Prices and promotions may change before an order is submitted. A price change will not ordinarily apply retroactively to an order already accepted, except where a material pricing or checkout error must be corrected as permitted by applicable law.

Applicable sales taxes will be calculated using the order and shipping information and displayed during checkout before payment is submitted.

Souljay offers Free Standard Shipping on orders shipped within the United States. The complete amount charged by Souljay will be displayed during checkout.

9. Accepted Payment Methods

Souljay currently accepts the following payment methods when displayed during checkout:

• Credit and debit cards: Visa, Mastercard, American Express, Diners Club, and Discover
• Digital wallets: Apple Pay, Google Pay, and Shop Pay
• Other payment methods: PayPal

Payment availability may depend on the customer’s device, browser, location, payment provider, and checkout eligibility.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable provider to process the order total displayed during checkout.

10. Billing and Payment Verification

You agree to provide current, complete, and accurate billing, payment, contact, and order information.

A transaction may be declined, delayed, or reviewed when payment cannot be authorized, billing information does not match provider records, additional authentication is required, or the order appears incomplete, inconsistent, unauthorized, abusive, or unusually high risk.

Souljay does not control a bank or payment provider’s decision to approve, decline, delay, reverse, or place a temporary authorization hold on a transaction.

Additional information about payment authorization, security, pending charges, refunds, and payment disputes is provided in our Payment Policy.

11. Order Submission and Acceptance

Submitting an order is an offer to purchase the selected products under these Terms. An automated Order Confirmation email acknowledges that Souljay received the order but does not necessarily confirm final acceptance or shipment.

Orders remain subject to payment authorization, inventory confirmation, address review, fraud screening, and other reasonable verification procedures.

Souljay may limit or cancel an order when reasonably necessary, including when:

• Payment cannot be authorized or verified
• Order information is materially incomplete or inconsistent
• The transaction appears unauthorized, fraudulent, abusive, or high risk
• An item is unavailable
• A material pricing, product, inventory, or checkout error affects the order
• Completing the order would violate applicable law, provider requirements, or these Terms

If Souljay cancels an order after payment has been captured, the refund will be issued to the original payment method within 1–3 business days. After the refund is issued, the bank, card issuer, or payment provider typically requires an additional 1–3 business days to review and post the funds to the customer’s account.

12. Customer-Requested Changes and Cancellations

If you need to request an order change or cancellation, contact hello@souljay.com as soon as possible.

We will review the order status and try to assist, but a change or cancellation cannot be guaranteed after processing has begun or the package has been transferred to the shipping carrier.

If an approved cancellation results in a refund, the refund will be returned to the original payment method according to the refund timing described in these Terms and our Payment Policy.

13. Order Processing and Shipping

Orders are normally processed within 1–3 business days after payment confirmation.

For order processing, Souljay business days are Monday through Saturday, excluding applicable U.S. public holidays. Orders placed on Sundays or public holidays will begin processing on the next available business day.

After dispatch, Standard Shipping within the United States is estimated to take 6–9 business days.

The estimated total delivery time is therefore:

• Order processing: 1–3 business days
• Shipping after dispatch: 6–9 business days
• Estimated total delivery: 7–12 business days

Delivery times are estimates rather than guarantees. Actual delivery may be affected by carrier operations, weather, public holidays, seasonal volume, address verification, security reviews, or other circumstances outside the normal delivery process.

Complete shipping information is available in our Shipping Policy.

14. Shipping Delays

If Souljay determines that an order cannot be shipped within the stated processing period, we will notify the customer and provide available updated information, including a revised estimated shipping date when possible.

The customer may choose to accept the revised shipping date or cancel the unshipped order for a full refund to the original payment method.

If a further material delay occurs after a revised date has been accepted, Souljay may provide an additional notice and the available cancellation and refund options required under applicable law.

15. Tracking, Delivery, and Address Accuracy

After an order is shipped, the customer will receive a Shipping Confirmation email containing available tracking information.

Tracking information may not update immediately after dispatch. Temporary gaps between tracking scans do not always mean that a package has been lost.

Customers are responsible for providing a complete, accurate, and deliverable shipping address. If you notice an error, contact us immediately. Address changes cannot be guaranteed after processing has begun or the package has been transferred to the carrier.

If a package is returned because of an incorrect or incomplete customer-provided address, the customer may be responsible for applicable reshipping costs.

If tracking shows “Delivered” but a package cannot be located, the customer should check the delivery area, mailbox, porch, garage, building entrance, reception area, household members, and nearby neighbors before contacting Souljay.

16. Returns and Refunds

Souljay provides a 30-day return period. Customers have 30 days from the date an item is delivered to request a return, subject to the eligibility requirements in our Return & Refund Policy.

All returns require prior authorization. Merchandise sent without return authorization may not be accepted or processed.

For preference-based returns, including a change of mind, style preference, or incorrect size selection, the customer is responsible for return shipping costs.

Souljay will cover the applicable return shipping cost when the customer receives an incorrect item, an item that arrived damaged, or a product confirmed to have a quality problem.

Souljay does not charge a restocking fee for eligible returns.

After an approved return is received, inspected, and approved, Souljay will issue the refund to the original payment method within 1–3 business days. The customer’s bank, card issuer, or payment provider typically requires an additional 1–3 business days to review and post the funds.

Complete return conditions are available in our Return & Refund Policy.

17. Incorrect, Damaged, or Quality-Related Items

If an item is incorrect, arrives damaged, appears defective, or is suspected to have a quality problem, contact hello@souljay.com as soon as reasonably possible.

Customers may be asked to provide an order number, description of the issue, photographs of the item, and photographs of the shipping packaging or label when relevant.

Souljay will review the information and provide the applicable return or resolution instructions. Nothing in these Terms limits rights that cannot be waived under applicable consumer protection law.

18. Promotions and Discount Codes

Promotions, discounts, and discount codes may be subject to separate terms, expiration dates, product restrictions, minimum purchase requirements, or usage limits disclosed with the promotion.

Unless expressly stated otherwise, promotions cannot be combined, transferred, redeemed for cash, or applied retroactively to completed orders.

Souljay may correct or cancel a promotion affected by a material technical, pricing, eligibility, or publication error, subject to applicable law and obligations relating to orders already accepted.

19. User Reviews, Feedback, and Submitted Content

If the Site allows you to submit a review, photograph, comment, suggestion, or other content, you retain any ownership rights you have in that content.

By submitting content for publication or store-related use, you grant Souljay a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for operating, improving, and promoting the Services, subject to applicable privacy law.

You represent that you have the right to submit the content and that it does not:

• Infringe another person’s intellectual property or privacy rights
• Contain unlawful, fraudulent, defamatory, threatening, or deceptive material
• Contain malware or harmful code
• Misrepresent your experience or identity

Souljay may remove or decline to publish content that reasonably appears unlawful, fraudulent, abusive, irrelevant, or inconsistent with these Terms. We are not required to publish every submission.

20. Intellectual Property

The Site and its content, including text, graphics, logos, layout, photographs, product presentation, and other materials, are owned by Souljay, licensed to Souljay, or used as otherwise permitted.

You may access Site content for personal, non-commercial shopping and informational use. You may not reproduce, distribute, modify, republish, scrape, sell, or commercially exploit Site content without written authorization from the applicable rights holder.

Nothing in these Terms transfers ownership of Souljay’s intellectual property or the intellectual property of another rights holder to you.

21. Third-Party Services and Links

The Services may rely on or link to third-party providers, including Shopify, payment providers, shipping carriers, analytics services, advertising platforms, and social media services.

Third-party services may be governed by separate terms and privacy policies. Souljay does not control the availability, security, content, or independent practices of a third-party service.

A link to a third-party website does not necessarily mean that Souljay endorses every statement, product, service, or practice of that third party.

22. Personal Information and Privacy

Personal information submitted through the Site is processed according to our Privacy Policy.

Customers should review the Privacy Policy for information about data collection, cookies, payment providers, advertising and analytics, data retention, privacy rights, and how to submit a privacy request.

23. Errors, Inaccuracies, and Omissions

Occasionally, the Site may contain an error or omission relating to a product description, price, promotion, availability, shipping estimate, or other information.

Souljay may correct material errors and update information when reasonably necessary. If a material error affects a submitted order, we may contact the customer with available options or cancel the affected portion of the order.

If payment has already been captured for an order or item canceled because of an error, Souljay will issue the applicable refund to the original payment method.

This section does not authorize Souljay to use inaccurate or misleading information or remove rights that cannot be waived under applicable law.

24. Prohibited Conduct

You may not use the Services:

• For an unlawful, fraudulent, deceptive, or unauthorized purpose
• To violate intellectual property, privacy, publicity, or other legal rights
• To submit false payment, billing, shipping, identity, or account information
• To impersonate another person or misrepresent authorization to use a payment method
• To introduce malware, viruses, malicious code, or disruptive software
• To interfere with Site security, checkout, accounts, networks, or other customers
• To collect information about other users without authorization
• To send spam, phishing messages, or other harmful communications
• To evade fraud controls, purchasing restrictions, or other reasonable security measures
• To use automated systems to copy or commercially exploit Site content without permission

Souljay may investigate suspected violations and take reasonable action, including restricting access, canceling affected orders, preserving relevant records, or cooperating with payment providers or lawful authorities.

25. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Site and general online Services are provided on an “as available” basis.

Souljay does not guarantee that every Site feature will always be uninterrupted, error-free, or available on every device. Temporary interruptions may occur because of maintenance, security events, provider outages, network failures, or other operational circumstances.

Nothing in these Terms excludes an express product commitment stated on the applicable product page or any warranty, remedy, or consumer right that cannot legally be excluded.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Souljay will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from use of or inability to access the Site when those losses were not reasonably foreseeable.

This limitation does not apply to liability that cannot be excluded or limited under applicable law, including liability arising from fraud, willful misconduct, gross negligence where applicable, personal injury caused by legally actionable conduct, or non-waivable consumer rights.

Some jurisdictions do not allow certain warranty exclusions or liability limitations. In those jurisdictions, the applicable limitation will apply only to the extent legally permitted.

27. Events Outside Reasonable Control

Souljay is not responsible for delay or failure caused by circumstances outside its reasonable control, such as severe weather, natural disasters, carrier interruptions, transportation disruptions, governmental actions, labor disputes, widespread network failures, or similar events.

When such an event affects an accepted order, Souljay will provide available information and comply with applicable obligations concerning delay notices, cancellation choices, and refunds.

28. Severability

If a provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or separated from the remaining Terms. The remaining provisions will continue in effect.

29. No Waiver

If Souljay does not immediately enforce a provision of these Terms, that does not permanently waive the provision or the right to enforce it later.

A waiver is effective only when clearly stated by Souljay and applies only to the specific circumstance for which it was provided.

30. Assignment

You may not transfer your rights or obligations under these Terms to another person without Souljay’s consent.

Souljay may transfer applicable rights and obligations in connection with a legitimate sale, transfer, reorganization, or continuation of the store, subject to applicable law and customer rights.

31. Entire Agreement

These Terms and the policies referenced in them constitute the agreement between you and Souljay concerning use of the Services and purchases made through the Site.

If a product-specific term or promotion directly conflicts with these Terms, the more specific term will apply to that product or promotion to the extent of the conflict, unless prohibited by applicable law.

32. Governing Law and Disputes

These Terms are governed by the laws of the State of Washington and applicable federal laws of the United States, without regard to conflict-of-law principles.

Before beginning a formal dispute, customers are encouraged to contact Souljay and provide a reasonable opportunity to review the concern. This does not limit any right to contact a payment provider, consumer protection authority, regulatory body, or court.

Unless applicable consumer law provides otherwise, legal proceedings concerning these Terms may be brought in a court with appropriate jurisdiction in or serving Snohomish County, Washington.

Nothing in this section removes protections or forums that cannot be waived under the laws applicable to the customer.

33. Changes to These Terms

Souljay may update these Terms to reflect changes to the Services, store practices, providers, policies, or legal requirements.

The current version will be posted on this page with an updated “Last Updated” date. Material changes will apply prospectively unless applicable law permits or requires otherwise.

Continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

34. Contact Information

Questions about these Terms of Service may be submitted to Souljay:

Store Name: Souljay

Website: https://www.souljay.com/

Email: hello@souljay.com

Phone: +1 216-234-1661

Business Address:
5222 123rd Ave NE
Lake Stevens, WA 98258
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Pacific Time, PT)
Sunday: Closed

Messages received outside our customer support hours will be reviewed during the next available support period.