Payment Policy

Last Updated: July 24, 2026

This Payment Policy explains the payment methods, currency, authorization procedures, billing requirements, payment security measures, order verification procedures, refunds, and payment dispute process applicable to purchases made through Souljay.

By submitting an order through https://www.souljay.com/, you agree to provide accurate payment and billing information and to comply with this Payment Policy and the other applicable policies published on our website.

1. Accepted Payment Methods

Souljay currently accepts the following payment methods at checkout:

• Credit and debit cards: Visa, Mastercard, American Express, Diners Club, and Discover
• Digital wallets: Apple Pay, Google Pay, and Shop Pay
• Other payment methods: PayPal

Payment method availability may depend on the customer’s device, browser, location, payment provider, and checkout eligibility. Only payment methods displayed during checkout are available for an individual transaction.

Souljay does not accept payment methods that are not displayed as available during checkout. All payments must be successfully authorized before an order can enter processing.

2. Authorization to Use a Payment Method

By submitting payment information, you represent that:

• You are authorized to use the selected payment method
• The payment and billing information provided is current, complete, and accurate
• The payment is being submitted for a legitimate purchase
• You authorize the applicable payment provider to process the order total shown during checkout

Using a payment method without the account holder’s authorization is prohibited and may result in order cancellation, payment review, or other appropriate action.

3. Currency, Prices, Taxes, and Shipping Charges

Prices displayed through Souljay’s United States checkout and transactions completed through that checkout are processed in United States Dollars (USD).

If a customer uses a payment account maintained in another currency, the bank or payment provider may convert the transaction into the account’s local currency. Any conversion rate or foreign transaction fee is determined by the applicable bank or payment provider and is not controlled by Souljay.

Any applicable sales taxes will be calculated using the order information and displayed during checkout before payment is completed.

Souljay provides Free Standard Shipping on orders shipped within the United States. The complete amount charged by Souljay will be displayed during checkout before the customer submits payment.

4. Payment Authorization and Charge Timing

A customer’s payment method must be authorized before an order can be accepted for processing. Depending on the selected payment method and payment provider, an authorization or completed charge may appear shortly after the order is submitted.

A payment authorization does not by itself guarantee that an order has been accepted or shipped. An order may still require payment verification, inventory confirmation, address review, or risk screening.

If payment authorization is unsuccessful, the order may not be completed. Souljay is not responsible for a bank or payment provider’s decision to approve, decline, delay, reverse, or place a temporary hold on a transaction.

5. Billing Information Accuracy

Customers must provide current, complete, and accurate billing and purchase information when placing an order. This may include the cardholder name, billing address, payment details, email address, telephone number, and other information requested during checkout.

A transaction may be declined, delayed, or selected for review when:

• The billing address does not match the information maintained by the card issuer
• The payment information is incomplete or incorrect
• The payment method has expired or has insufficient available funds
• The payment provider requires additional authentication
• The order information appears incomplete, inconsistent, unauthorized, or high risk

If a payment is declined, customers should verify the submitted information or contact their bank, card issuer, or payment provider for additional information.

6. Payment Security

Souljay’s online store is powered by Shopify. Payment transactions are processed through Shopify’s checkout infrastructure and the applicable third-party payment provider selected by the customer.

Payment information is transmitted using encrypted connections and security measures provided by Shopify and the applicable payment provider. Shopify maintains Level 1 PCI DSS compliance for its commerce platform.

Souljay does not store a customer’s complete credit or debit card number on its own systems. Depending on the payment method, limited transaction information may be available to us for order management, fraud review, customer support, refunds, accounting, and legal compliance.

For security reasons, customers should never send a complete payment card number, card security code, online banking password, PayPal password, or other sensitive payment credentials to Souljay by email, telephone, or another customer support channel.

7. Pending Charges and Temporary Authorization Holds

A declined, canceled, or incomplete payment attempt may still appear temporarily as a pending authorization on the customer’s account. A pending authorization is not necessarily a completed charge.

The customer’s bank, card issuer, or payment provider controls when a temporary authorization hold is released. Souljay cannot manually remove a hold maintained by an external payment provider.

If a pending authorization remains visible longer than expected, the customer should contact the applicable bank or payment provider and may also contact Souljay with the relevant order or transaction information.

8. Duplicate or Unrecognized Charges

If you believe you were charged more than once for the same order, first review whether one of the transactions is identified as pending rather than completed.

Please contact us at hello@souljay.com with your name, order number, transaction date, and a description of the issue. Do not send a full card number or security code.

If you do not recognize a transaction, you should also contact your bank, card issuer, or payment provider promptly to protect the affected account and follow its unauthorized-transaction procedures.

9. Order Verification, Limitation, and Cancellation

To protect customers and the store, Souljay may review an order before processing or shipment. We may request additional information reasonably necessary to verify the purchaser, payment, billing address, shipping address, or order details.

Souljay may limit or cancel an order when necessary, including when:

• Payment cannot be successfully authorized or verified
• The order information appears incomplete or materially inconsistent
• The transaction appears unauthorized, fraudulent, abusive, or unusually high risk
• An item is unavailable
• A material product, pricing, inventory, or checkout error affects the order
• Completing the order would violate applicable law, payment-provider requirements, or store policies

If additional verification is requested and the customer does not provide sufficient information within a reasonable period, the order may be canceled.

If Souljay cancels an order after payment has been captured, the refund will be issued to the original payment method within 1–3 business days. After the refund is issued, the customer’s bank, card issuer, or payment provider typically requires an additional 1–3 business days to review and post the funds to the account.

10. Order Changes and Cancellations Requested by Customers

Customers who need to request an order change or cancellation should contact us as soon as possible at hello@souljay.com.

We will review the order status and try to assist, but an order change or cancellation cannot be guaranteed after processing has begun or the package has been transferred to the shipping carrier.

If an approved cancellation results in a refund, the refund will be returned to the original payment method according to the refund timing described in this Payment Policy.

11. Refund Method and Processing Time

Approved refunds are issued to the original payment method used for the applicable transaction. Souljay cannot redirect a refund to a different card, bank account, digital wallet, PayPal account, or other payment method.

For an approved returned item, Souljay will issue the refund after the return has been received, inspected, and approved. The refund will be issued to the original payment method within 1–3 business days after approval.

After Souljay issues the refund, the customer’s bank, card issuer, or payment provider typically requires an additional 1–3 business days to review and post the funds to the account.

The exact time at which a refund appears in the customer’s account is controlled by the applicable bank, card issuer, or payment provider. Additional return eligibility and refund conditions are explained in our Return & Refund Policy.

12. Chargebacks and Payment Disputes

If you believe a transaction contains an error, was duplicated, was not authorized, or does not correspond with your order, please contact us at hello@souljay.com. Providing your order number and a clear description of the concern may allow us to review and resolve the matter more efficiently.

Contacting Souljay does not limit any right you may have to contact your bank, card issuer, PayPal, or another payment provider or to exercise rights available under applicable law.

If a chargeback or payment dispute is opened, Souljay may provide the payment provider with relevant transaction records, order details, delivery information, tracking information, applicable policies, and customer communications for review.

Orders associated with unresolved unauthorized activity, payment abuse, or confirmed fraud may be subject to additional review or reasonable purchasing restrictions for security and risk-management purposes.

13. Contact Information

If you have questions about payment authorization, billing, an order charge, a refund, or this Payment Policy, please contact Souljay:

Store Name: Souljay

Website: https://www.souljay.com/

Email: hello@souljay.com

Phone: +1 216-234-1661

Business Address:
5222 123rd Ave NE
Lake Stevens, WA 98258
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Pacific Time, PT)
Sunday: Closed

Messages received outside our customer support hours will be reviewed during the next available support period.