Last Updated: July 24, 2026

This Return & Refund Policy explains the conditions, procedures, costs, and processing time applicable to returns and refunds for eligible products purchased directly through https://www.souljay.com/.

Please review this policy before placing an order or sending merchandise back to Souljay. All returns require prior authorization. Sending an item to our address without first receiving return approval does not guarantee that the item will be accepted or refunded.

1. 30-Day Return Window

Souljay provides a 30-day return period. Customers have 30 days from the date an item is delivered to request a return.

The return request must be submitted within the 30-day period. Merchandise must not be sent back before Souljay provides return authorization and applicable return instructions.

Submitting a return request within 30 days does not automatically guarantee approval. The item must also meet the eligibility requirements described in this policy.

2. Return Eligibility Requirements

To qualify for an eligible return, an item must generally:

• Have been purchased directly through Souljay
• Be unworn and unused
• Be in the same condition in which it was received
• Have all original tags attached
• Be returned with its original packaging when applicable
• Be free from customer-caused damage, alteration, stains, odors, or other signs of use
• Be accompanied by a valid order number or other proof of purchase

Return eligibility is determined after the merchandise has been received and inspected. Return authorization confirms that Souljay has agreed to receive and review the item; it does not guarantee a refund before inspection is completed.

3. How to Request a Return

To request a return, email hello@souljay.com before sending any merchandise.

Please include the following information:

• Your full name
• Your order number
• The email address used during checkout
• The name of the item you wish to return
• The reason for the return
• Relevant photographs if the item is incorrect, damaged, defective, or affected by a suspected quality problem

For easier identification, you may use the subject line “Return Request – Order [Your Order Number].”

After reviewing the request, we will notify you whether the return request is approved, whether additional information is required, or whether the item does not meet the applicable return conditions.

4. Return Authorization and Return Address

If the return request is approved, Souljay will provide return authorization and instructions explaining how and where to send the merchandise.

Souljay’s business and approved return address is:

Souljay
5222 123rd Ave NE
Lake Stevens, WA 98258
United States

Although the business and return addresses are the same, customers must not send merchandise to this address before receiving return authorization and instructions.

Items sent without prior authorization, items sent to an unauthorized address, or items that do not correspond with the approved return request may not be accepted or processed.

5. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

• Preference-based returns: The customer is responsible for return shipping costs when returning an item because of a change of mind, style preference, or incorrect size selection.
• Incorrect items: Souljay will cover the applicable return shipping cost when the customer receives an item different from the item ordered.
• Items damaged on arrival: Souljay will cover the applicable return shipping cost when an item is confirmed to have arrived damaged.
• Confirmed quality problems: Souljay will cover the applicable return shipping cost when the product is confirmed to have a quality-related problem.

If Souljay is responsible for return shipping, we will provide the applicable return shipping instructions after reviewing and approving the request. Customers should not purchase return postage and assume that it will be reimbursed unless Souljay has provided instructions or confirmed reimbursement in advance.

Customer-paid return shipping costs are not reimbursed unless Souljay determines that the return qualifies for store-paid return shipping.

6. Restocking Fees

Souljay does not charge a restocking fee for eligible returns.

This means that an approved refund will not be reduced by a separate restocking charge. However, customer-paid return shipping costs remain the customer’s responsibility for preference-based returns.

7. Incorrect, Damaged, Defective, or Quality-Related Items

Please inspect your order after delivery. If an item is incorrect, arrives damaged, appears defective, or is suspected to have a quality problem, contact us as soon as reasonably possible at hello@souljay.com.

Please provide:

• Your order number
• The name of the affected item
• A clear description of the issue
• Clear photographs showing the item and the reported issue
• Photographs of the shipping packaging and shipping label when relevant

Please retain the item, original packaging, and shipping materials while the request is being reviewed. Do not dispose of or return the item unless instructed to do so.

After reviewing the submitted information, Souljay will provide the appropriate instructions. Depending on the circumstances and product availability, the resolution may include a replacement, an approved return, or a refund to the original payment method.

8. Non-Returnable Items

Certain products may not be eligible for return because of hygiene, safety, personalization, condition, or final-sale restrictions. Where applicable, non-returnable products may include:

• Items showing signs of wear, use, washing, alteration, staining, odor, or customer-caused damage
• Items returned without the original tags or required packaging when those materials are necessary to establish eligibility

Any product-specific return restriction should be disclosed on the applicable product page or during the purchase process.

A non-returnable or Final Sale designation does not remove any applicable rights relating to an item that was delivered incorrectly, arrived damaged, or is confirmed to have a quality problem.

9. Exchanges

Souljay does not process direct exchanges through the return procedure.

To obtain a different product, size, or color, customers should request a return for the original eligible item and place a separate order for the preferred item.

Placing a new order is separate from the return and refund process. Souljay cannot reserve inventory or guarantee that another size, color, or product will remain available while a return is being transported or reviewed.

10. Preparing and Sending an Approved Return

Customers should package approved return merchandise securely to help prevent damage during return transportation.

Please include only the item or items identified in the approved return request. Do not include unrelated merchandise, sensitive personal information, payment cards, or other property in the return package.

For customer-arranged return shipping, we recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return and refund process has been completed.

Souljay cannot begin the return inspection until the approved merchandise has been delivered to the authorized return address.

11. Return Inspection and Approval

After an approved return is delivered, Souljay will inspect the merchandise to determine whether it meets the conditions stated in this policy.

The inspection may consider:

• The condition of the item
• Whether the item appears worn or used
• Whether original tags remain attached
• Whether required packaging is included
• Whether the returned item matches the approved return request
• Whether the item has been altered or damaged after delivery

We will notify the customer after the return has been reviewed. If the return is approved, the refund will be issued according to the refund process below.

If the returned merchandise does not meet the stated eligibility requirements, the refund may be declined. We may contact the customer for additional information before completing the review.

12. Refund Method

Approved refunds are issued to the original payment method used for the applicable order.

Souljay cannot redirect an approved refund to a different credit card, debit card, bank account, digital wallet, PayPal account, or other payment method.

If the customer no longer has access to the original payment method, the customer should contact the applicable bank, card issuer, or payment provider after the refund has been issued.

13. Refund Processing Time

After an approved return has been received, inspected, and approved, Souljay will issue the refund to the original payment method within 1–3 business days.

After Souljay issues the refund, the customer’s bank, card issuer, or payment provider typically requires an additional 1–3 business days to review and post the funds to the account.

The exact time at which the refund becomes visible is controlled by the applicable bank, card issuer, or payment provider.

14. Canceled Order Refunds

If Souljay approves an order cancellation after payment has been captured, the refund will be issued to the original payment method within 1–3 business days after the cancellation is confirmed.

After the refund is issued, the customer’s bank, card issuer, or payment provider typically requires an additional 1–3 business days to review and post the funds to the account.

15. Late or Missing Refunds

If Souljay has confirmed that a refund was issued but the funds are not yet visible, please:

1. Review the original payment account again.
2. Contact the bank, card issuer, PayPal, or other applicable payment provider and ask whether the refund is pending.
3. If the applicable posting period has passed, contact Souljay at hello@souljay.com with your order number and refund details.

Please do not send complete payment card information, account passwords, or other sensitive payment credentials when requesting refund assistance.

16. Applicable Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any consumer right that cannot be waived or restricted under applicable law.

17. Contact Information

If you have questions about return eligibility, return authorization, return shipping, an inspection, or a refund, please contact Souljay:

Store Name: Souljay

Website: https://www.souljay.com/

Email: hello@souljay.com

Phone: +1 216-234-1661

Business and Return Address:
5222 123rd Ave NE
Lake Stevens, WA 98258
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Pacific Time, PT)
Sunday: Closed

All merchandise returns require prior authorization. Please do not send merchandise to the address above before contacting Souljay and receiving return instructions.